Our Commitment To You
At Jacked N Tan, we take pride in creating high-quality apparel designed for comfort, confidence, and everyday wear. Since our products are made specifically for each customer after an order is placed, we follow a made-to-order print-on-demand model.
Because each item is specially produced for you, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
However, we are committed to ensuring that every customer receives the quality they expect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or you receive the wrong product, please contact us within 14 days of delivery.
To help us resolve your issue quickly, please provide:
- Order number
- Customer name
- Description of the issue
- Clear photos showing the problem with the product and packaging
Once your request is reviewed, we will work with you to provide an appropriate solution, which may include a replacement or other resolution where applicable.
Return & Exchange Conditions
Due to the custom nature of print-on-demand products:
- We do not accept returns for buyer’s remorse or change of mind.
- We do not offer exchanges for incorrect size choices.
- Products must be ordered using the correct size chart before purchase.
- We cannot accept returns on products that have been worn, washed, or damaged by the customer.
If an item arrives with a production error or quality issue, we will assist you according to the conditions above.
Order Changes & Cancellations
Because your order enters production shortly after purchase, cancellation requests must be submitted as soon as possible.
If production has already started, we may not be able to cancel or modify your order.
Please contact us immediately at:
Email: randy@jackedntan.com
Refund Processing
If your refund request is approved, refunds will be processed to your original payment method.
Please allow your payment provider some time to complete the transaction after the refund has been issued.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Jacked N Tan is not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
If a package is returned due to incorrect address information, additional shipping charges may apply for resending the order.
Final Sale Items
Any promotional items, gift cards, or discounted products may be subject to different return conditions unless otherwise stated.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Email: randy@jackedntan.com
Thank you for supporting Jacked N Tan.
Wear Your Strength. Own Your Journey.